Refund Policy

As MyPal and the Customer act within the framework of the Terms of Service as professionals, the Customer acknowledges and accepts that they have no right of withdrawal.

However, MyPal reserves the right to exceptionally grant refunds to its Customers, if the Customer asks MyPal's customer services department in writing to cancel its subscription at the following address: support@mypal.guru and if it is issued to and received by MyPal:

• Within seven (3) days of the subscription date for a monthly subscription.

• Within thirty (7) days of the subscription date for an annual subscription.

Cancellation requests when renewing the subscription are also accepted if they are issued to and received by MyPal under the same conditions as those set out above, namely:

• Within seven 3) days of the anniversary date of the subscription renewal for a monthly subscription;

• Within thirty (7) days of the anniversary date of the subscription renewal for an annual subscription;

Cancellation requests that satisfy the aforementioned conditions will result in a full refund of the Customer’s subscription.

If the aforementioned conditions are not satisfied, the cancellation requests will be taken into account by MyPal but no refund will be given to the Customer.

The Customer is able to issue a cancellation request for its option/options at any time, in writing to AdCreative.ai’s customer services department at the following address:  support@mypal.guru.

The option/options will terminate on the subscription anniversary date of the option concerned. However, the Customer acknowledges and accepts that no refund will be given for the cancellation of option/options.